{"id":15487,"date":"2025-01-24T12:39:57","date_gmt":"2025-01-24T12:39:57","guid":{"rendered":"https:\/\/sandsiv.com\/?page_id=15487"},"modified":"2025-03-28T08:26:07","modified_gmt":"2025-03-28T08:26:07","slug":"cex-trendradar-bericht-2025","status":"publish","type":"page","link":"https:\/\/sandsiv.com\/de\/cex-trendradar-bericht-2025\/","title":{"rendered":"CEX Trendradar Bericht 2025"},"content":{"rendered":"<div id=\"banner-block_7466d666e253bcea56b5e43c0dcc38f1\"\r\n    class=\"banner scroll-fade\">\r\n    <div\r\n        class=\"module mt_0  mb_0\">\r\n        <div class=\"container\">\r\n            <div class=\"banner__inner\">\r\n                <div class=\"banner__data\">\r\n                                        <h1 class=\"heading\">CEX Trendradar Bericht<strong\r\n                            class=\"heading_red\">2025<\/strong>                    <\/h1>\r\n                                                            <div class=\"description\">Entdecken Sie die 20 wichtigsten CX-Trends f\u00fcr 2025, einschlie\u00dflich wichtiger Erkenntnisse, bew\u00e4hrter Verfahren und inspirierender Anwendungsf\u00e4lle. Verpassen Sie nicht diesen unverzichtbaren Leitfaden, um im Customer Experience Management die Nase vorn zu haben.                     <\/div>                                                            <div class=\"banner__button\">\r\n                        <a href=\"https:\/\/sandsiv.com\/de\/demo-anfordern\/\"\r\n                            class=\"btn\" _self                            >Demo anfordern<\/a>\r\n                    <\/div>\r\n                                                                            <\/div>\r\n                <div class=\"banner__media\">\r\n                                        <div class=\"banner__image\">\r\n                        <picture class=\"image\">\r\n                            <source srcset=\"https:\/\/sandsiv.com\/wp-content\/uploads\/2025\/01\/Trendradar_visual_2025.png\">\r\n                            <img decoding=\"async\" src=\"https:\/\/sandsiv.com\/wp-content\/uploads\/2025\/01\/Trendradar_visual_2025.png\"\r\n                                alt=\"\" \/>\r\n                        <\/picture>\r\n                    <\/div>\r\n                                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n\n<div id=\"post_content_with_download_link_two_columns-block_50ce7246272fb33583e3f6b7569761ba\" class=\"post_content_with_download_link_two_columns scroll-fade\">\n    <div class=\"module \">                \n        <div class=\"container\">\n            <div class=\"post_content_with_download_link_two_columns_inner\"> \n                \t\t\t\t\t<div class=\"content_section\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content_section_inner\">\n                                                                    <div class=\"heading_text\">\n                                        Jetzt herunterladen                                    <\/div>\n                                                                                                    <div class=\"content\">\n                                        <p>Der CEX Trendradar 2025 ist da \u2013 und feiert bereits die sechste Ausgabe dieses wegweisenden Jahresberichts! Seit der Premiere im Jahr 2020 verfolgen wir <strong>die Entwicklung von CX-Trends<\/strong>, beobachten Verschiebungen in den Priorit\u00e4ten und analysieren, wie schnell neue Themen in Unternehmen Fu\u00df fassen. Die diesj\u00e4hrigen Erkenntnisse basieren auf umfangreichen Untersuchungen, innovativen Methoden und inspirierenden Leuchtturmprojekten.<\/p>\n<p>Auch 2025 stehen globale Krisen und wirtschaftliche Unsicherheiten im Fokus, was viele Unternehmen dazu veranlasst, verst\u00e4rkt auf Kosteneffizienz und Gewinnsicherung zu setzen. Dennoch macht sich ein vorsichtiger Optimismus im Customer Experience Management breit, befl\u00fcgelt durch Technologien wie <strong>Generative AI, Personalisierungsautomation und Conversational Automation<\/strong>. Der Bericht beleuchtet zudem Herausforderungen wie Defizite in der Datennutzung und fehlende Vernetzung von CX-Initiativen und gibt konkrete Empfehlungen, wie Unternehmen ihre Prozesse besser abstimmen k\u00f6nnen.<\/p>\n<p>F\u00fcr weitere Informationen und zum Download folgen Sie dem Link <a href=\"https:\/\/bit.ly\/4j2O2S1\">hier<\/a> oder f\u00fcllen Sie das Formular daneben aus.<\/p>\n                                    <\/div>\n                                \t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                                <div class=\"download_link_section\">\n                    <div class=\"download_link_section_inner\">\n                                                                                                                                                                                                                <div class=\"contact_form_section\">\n                                    <script type=\"text\/javascript\" src=\"https:\/\/mautic.sandsiv.com\/form\/generate.js?id=145\"><\/script>                                <\/div>\n                                                                                <\/div>\n\n\t\t\t\t\t<\/div>\n\n\n  \n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\r\n<div id=\"frames_section-block_0cbd06318076554ca8411d070481686e\" class=\"frames_section scroll-fade\">\r\n    <div class=\"module mt_0  mb_0\">  \r\n        <div class=\"bg_clr_section bg_clr_turquoise\">               \r\n            <div class=\"container\">\r\n                <div class=\"frames_section_inner\"> \r\n                                            <div class=\"heading\">\r\n                            <span style=\"color: #404040;\">Der Markt f\u00fcr CX-Anbieter ist sehr umk\u00e4mpft.<\/span>                        <\/div>\r\n                                                                <div class=\"text\">\r\n                            <p><span style=\"color: #404040;\">Die Wahl des richtigen Partners ist wichtig.<\/span><\/p>\n                        <\/div>\r\n                                                                <div class=\"button_section\">\r\n                            <a class=\"btn btn--white \" href=\"https:\/\/sandsiv.com\/de\/auszeichnungen-und-preise\/\" >\r\n                                Entdecken Sie unsere Auszeichnungen                            <\/a>\r\n                        <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n\r\n<div id=\"frames_section-block_b881a21243a9e84e77e709af239fa380\" class=\"frames_section scroll-fade\">\r\n    <div class=\"module mt_0  mb_0\">  \r\n        <div class=\"bg_clr_section bg_clr_red\">               \r\n            <div class=\"container\">\r\n                <div class=\"frames_section_inner\"> \r\n                                            <div class=\"heading\">\r\n                            Beginnen Sie noch heute mit sandsiv+ zu wachsen                        <\/div>\r\n                                                                                    <div class=\"button_section\">\r\n                            <a class=\"btn btn--white \" href=\"https:\/\/sandsiv.com\/de\/demo-anfordern\/\" >\r\n                                Demo anfordern                            <\/a>\r\n                        <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-15487","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.4) - 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