WHICH VOICE OF THE CUSTOMER PLATFORM SHOULD I CHOOSE?

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REMEMBER, NOT ALL VOICE OF THE CUSTOMER TOOLS ARE CREATED EQUAL. WHICH PLATFORM DOES BEST FITS YOUR ORGANIZATION? 

TWO IMPORTANT FACTORS ARE:

The Customer Experience Management maturity level of your organization.
The way you want the service delivered.

We want to be brutally honest here: maybe sandsiv+ is not the perfect fit for you. If you want to run a couple of surveys and get results, then there are several free or extremely cheap tools you can use it. If you are not interested in Indirect or Inferred voice of the Customer, then solutions such as Medallia or Qualtrics could potentially fit your needs.

If you are really at the edge of Customer Experience Management and the complete Voice of the Customer is the next step in your journey, then you are definitely in the right place and we need to talk.

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FOR YOUR CONVENIENCE, OUR FRIEND WINSTON, ASKED US TO PUT TOGETHER A SET OF QUESTIONS TO HELP YOU TO QUALIFY OUR SOLUTION.
IS OUR SOLUTION THE RIGHT CHOICE FOR YOU?

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CLICK THE NUMBER OF EACH QUESTION WHERE YOU ANSWER IS YES
0 out of 15 selected
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1
Is your Organization using already a CX or VOC platform?
2
Do you want to introduce a methodology such as Net Promoter Score or similar?
3
Are you considering a Customer Centricity initiative?
4
Do you have customer data in different areas of your organization and looking for a central repository of Customer Intelligence?
5
Do you think surveys are not enough anymore to satisfy the needs of Customer Experience Management?
6
Predictive analytics is a topic in your actual marketing strategy?
7
Do you know the difference between Natural Language Processing and keywords searching?
8
Do you know the meaning of Deep Machine Learning in Artificial Intelligence?
9
Are you looking for a flexible and custom way to visualize Key Performance Indicators and insights on dashboards?
10
Do you need a real-time CXM or VOC platform?
11
Is Customer Intelligence an important topic in your marketing automation strategy?
12
Are you looking for a full self-service platform?
13
Covering direct channels such: email, web, sms, websites, apps and digital intercepts is a clear need for your strategy?
14
Integrating social networks insights is important to get a full picture of your customer base?
15
Integration with your existing CRM solutions such, for instance, SalesForce or Microsoft Dynamic, it a clear need in your Customer Experience strategy?
IF YOU ANSWER YES ON 5 OR MORE OF THESE QUESTIONS
THEN IT'S TIME TO TALK!
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If the statistics are boring, you’ve got the wrong numbers.
Edward Tufte
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Facts do not cease to exist because they are ignored.
Aldous Huxley
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Data! Data! Data! I can’t make bricks without clay!
Arthur Conan Doyle
Ready for a Demo?
Schedule a demo to see sandsiv+ VOC HUB in action
LET'S SCHEDULE A CALL
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sandsiv+ is more than a technology platform.
We are a rapidly-growing technology company that provides customer intelligence AI analytics solutions to companies worldwide.

Are you seriously considering your next steps in customer experience or in your net promoter score project?
Then it is time to talk to us.

SANDSIV SWITZERLAND LTD.
Technoparkstrasse, 1
8005 – Zurich
Switzerland

Call us at +41 43 205 2132

KEEP IN TOUCH