Leading global airline selects SandSIV’s Voice of Customer Intelligence Hub

SandSIV has today announced that one of the world’s largest airlines has selected SandSIV’s VOC Hub™ to unify and analyse its entire feedback ecosystem. The carrier joins other major business-to-consumer (B2C) brands in harnessing SandSIV’s next-generation CX platform as a global hub for Voice of Customer (VOC) intelligence. Airlines have access to large amounts of […]

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3 Ways Your Company Can Benefit From Analyzing Customer Feedback

by Chris R. Campbell June 29, 2016  Online ratings and satisfaction scores only partially reveal what customers really think. Which raises the question: in the age of Yelp and TripAdvisor, how deeply does your company dive into online reviews and customer feedback? If your answer ranges from “not deep at all” and “we’re just looking […]

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SandSIV launches a state-of-art solution for big data analytics.

The VoC Classify, a new state-of-the-art SaaS product within the VoC Analytics solution range. Zurich, 18 September 2013. SandSIV AG, a Swiss-based leader in cutting-edge VoC technologies and expert Customer Experience Management (CXM) consulting, today announced that it had recently launched a breakthrough solution within the VoC Analytics solution range in collaboration with IMD, a top-ranked […]

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CSS Insurance Switzerland adopts CustVox CEM

CustVox AG, the leading EMEA CEM solutions provider, has just signed a deal with CSS Insurance, Switzerland, to rollout its CEM solution, following the completion of a successful two-month pilot project. CustVox originally deployed its Customer Experience Management (CEM) solution, based around the CustVox Voice of the Customer (VoC) Hub, into CSS Insurance Switzerland last […]

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CustVox announces agreement with Euteco Loyalty Partner

CustVox, the number one CEM solution provider and consultancy firm in Italy, has just announced an agreement with Euteco Loyalty Partner, a specialist consultancy company dealing with Net Promoter Score (NPS). Euteco Loyalty Partner (http://www.euteco-nps.it/), is an expanding CEM consulting company in Italy, which specializes in assisting businesses to manage/raise their Net Promoter Score (NPS). […]

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Implementing an effective CEM Strategy

The CustVox VoC Hub has been recognized by many major corporations, across a variety of markets, including telecoms, travel and finance, to be the ultimate Customer Experience Management (CEM) solution for companies which seek to build and action a completely 360 degree, holistic view of the Voice of the Customer (VoC). CustVox, the developers of […]

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CustVox selected by WeBank

Switzerland, Monday, March 5th, 2012: CustVox, the world’s leading Customer Experience Management (CEM) experts, is proud to announce it has reached a cooperative agreement with WeBank. The two companies will work in synergy to develop and support a high-quality Customer Experience Program, using a holistic approach to strengthen the Voice of the Customer. CustVox will […]

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CustVox release killer CEM Facebook App

New Facebook App launched by European Customer Experience Management (CEM) pioneers CustVox to provide a 360º Voice of the Customer (VOC) profile, across social networking channels. The first Facebook App of its kind that allows the enterprise to manage its social networking footprint in real time. ZÜRICH, SWITZERLAND, 15.02.2012 – CustVox, the market leader in […]

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Free Resources Released To Help Telcos Implement Effective CEM

Customer Experience Management expert CustVox has released freely downloadable resources designed to assist telecommunication companies in successfully applying CEM within their marketplace. There can be no doubt that Customer Experience Management (CEM) is fast becoming a must have business tool for any corporation which intends to maintain, or even boost its current market share. This is […]

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