Leading global airline selects SandSIV’s Voice of Customer Intelligence Hub

SandSIV has today announced that one of the world’s largest airlines has selected SandSIV’s VOC Hub™ to unify and analyse its entire feedback ecosystem. The carrier joins other major business-to-consumer (B2C) brands in harnessing SandSIV’s next-generation CX platform as a global hub for Voice of Customer (VOC) intelligence. Airlines have access to large amounts of […]

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Word Miner successfully implemented using AMAZON EC2

Top Customer Experience Management solutions provider CustVox® enables true application scalability through the implementation of Amazon Elastic Compute Cloud (EC2) as a platform for its natural multilanguage text mining processor for big data, CustVox Word Miner™. Big data is an infinitely valuable source of unstructured information, yet one which is intrinsically difficult to utilize and […]

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Free Resources Released To Help Telcos Implement Effective CEM

Customer Experience Management expert CustVox has released freely downloadable resources designed to assist telecommunication companies in successfully applying CEM within their marketplace. There can be no doubt that Customer Experience Management (CEM) is fast becoming a must have business tool for any corporation which intends to maintain, or even boost its current market share. This is […]

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