Leading global airline selects SandSIV’s Voice of Customer Intelligence Hub

SandSIV has today announced that one of the world’s largest airlines has selected SandSIV’s VOC Hub™ to unify and analyse its entire feedback ecosystem. The carrier joins other major business-to-consumer (B2C) brands in harnessing SandSIV’s next-generation CX platform as a global hub for Voice of Customer (VOC) intelligence. Airlines have access to large amounts of […]

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Dynamic, End-to-End Customer Experience Analytics a Reality with EY and SandSIV Partnership

For the first time, clients can correlate Voice of the Customer initiatives to tangible results, convert omnichannel feedback into actionable insight, and create new business processes and rules for the mutual benefits to both customers and company. Zürich, 30 November 2016. SandSIV, the leading European provider of superior enterprise Voice of the Customer (VOC) and […]

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Gartner details top 10 strategic technologies for customer experience

Analyst group looks at the impact of technology on customer experience management NADIA CAMERON (CMO) 25 JANUARY, 2016 13:53 Gartner claims the list of technologies that help improve and support customer experiences is a long and growing one. But that hasn’t stopped the analyst firm from coming up with a top 10 list of CX […]

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SandSIV Becomes Oracle PartnerNetwork Gold Level Partner

ZÜRICH – August 24, 2015 – SandSIV, a leading provider of end-to-end Customer Experience Management SaaS solutions (CXM), today announced that it has achieved Gold Partner status in Oracle PartnerNetwork (OPN). By attaining Gold Level membership, Oracle has recognized SandSIV for its commitment to establish Oracle related knowledge in delivering easy to use, self-managed CXM […]

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upc cablecom achieving 94% accuracy in text classification with SandSIV’s VoC Classify

VoC Classify by SandSIV is an automated text classification engine, one that achieves a 94% accuracy rate in a live environment. VoC Classify is a statistical text classification application that has been developed by SandSIV, to provide a high-performance platform for classifying large volumes of customer feedbacks in real-time. In a live environment, with VoC […]

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VoC Feedback 5.2

SandSIV has just released a brand new version of its enterprise feedback management platform VoC Feedback. This new version, 5.2, brings many new features that have been requested by clients, and also incorporates some fundamental changes to the underlying technology, to facilitate further development of the SandSIV VoC Hub™. The highlights of this new release […]

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SandSIV Appoints New Director of Sales

SandSIV AG, a Zurich based technology company renowned for its cutting edge Voice of the Customer (VoC) applications, alongside the provisioning of expert Customer Experience Management (CXM) consultancy services, has just announced the appointment of a new Director of Sales. Luca Esposito, formerly of Oracle, has accepted the newly created post of Director of Sales […]

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SandSIV Publishes CXM ROI Business Case

SandSIV has just published a new white paper that sets out a framework for calculating the ROI for Customer Experience Management (CXM) before starting on any CXM related projects. One of the major problems faced by most companies that are considering the adoption of Customer Experience Management (CXM) as an enterprise wide business methodology, is […]

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SandSIV VoC Hub White Paper Released

A while ago, we published a blog post giving a sneak peek into the new SandSIV VoC Hub unified Customer Experience Management platform. Within that post, we promised to follow up with a new white paper, one that would delve deeply into the functionality of the new SandSIV VoC Hub, and also the technology that drives it. […]

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SandSIV Launches Voice of the Customer Hub (VoC HUB™)

ZURICH, May 21, 2014 SandSIV AG, the Swiss developer of SaaS based Voice of the Customer technologies and recognized expert in Customer Experience Management, has just launched the VoC Hub™, a groundbreaking new unified Customer Intelligence platform that transforms big customer data flows into measurable and actionable business insights. SandSIV has a long track record of […]

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