Topic detection and sentiment analysis for business people using sandsiv+ Customer Intelligence solution in 57 different languages. In this post, using a dataset public available on kaggle.com, I will analyze 15’928 reviews of Disneyland Paris guests coming from Facebook, TripAdvisor, Google, and Instagram. The main goal of this analysis is to generate business insights to remove existing pitfalls in Customer Journey and consequently improve Customer Satisfaction and proactively manage the Customer Experience. I will work step-by-step using sandsiv+ to create insights and push the Enterprise Improvements into the organization.
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