CustVox announces agreement with Euteco Loyalty Partner

CustVox, the number one CEM solution provider and consultancy firm in Italy, has just announced an agreement with Euteco Loyalty Partner, a specialist consultancy company dealing with Net Promoter Score (NPS). Euteco Loyalty Partner (http://www.euteco-nps.it/), is an expanding CEM consulting company in Italy, which specializes in assisting businesses to manage/raise their Net Promoter Score (NPS). […]

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CTAM Eurosummit in Vienna on September 21st

Switzerland, Tuesday, September 18th, 2012: The CTAM Eurosummit is an event that targets companies that operate within the cable market. CustVox CEO and analytics guru Federico Cesconi will be taking part in a discussion panel which will demonstrate how cable providers need to adapt their business strategies to embrace evolving customer trends. CustVox is a […]

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Implementing an effective CEM Strategy

The CustVox VoC Hub has been recognized by many major corporations, across a variety of markets, including telecoms, travel and finance, to be the ultimate Customer Experience Management (CEM) solution for companies which seek to build and action a completely 360 degree, holistic view of the Voice of the Customer (VoC). CustVox, the developers of […]

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CustVox® Completes Acquisition of the Zeel.ch

CustVox, a leading provider of Customer Experience (CX) solutions and Voice of the Customer (VOC) Analytics announced today the acquisition of Zeel.ch, an advanced software platform that bridges CRMs to widely-used social utilities like Facebook, Twitter, Google+ and LinkedIn. Zeel.ch’s platform extends customer profiles into a social dimension never met before by identifying customers’ social […]

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CustVox opens local office in France

CustVox, the globally recognized innovator of SAAS based Customer Experience Management (CEM) solutions has opened a new regional office in France. Demonstrating a firm commitment to continue striving to maintain its reputation as the leading European experts in deploying effective CEM solutions. CustVox maintain an enviable reputation as arguably the most focused, innovative developer of […]

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CustVox selected by WeBank

Switzerland, Monday, March 5th, 2012: CustVox, the world’s leading Customer Experience Management (CEM) experts, is proud to announce it has reached a cooperative agreement with WeBank. The two companies will work in synergy to develop and support a high-quality Customer Experience Program, using a holistic approach to strengthen the Voice of the Customer. CustVox will […]

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CustVox sponsor two Customer Experince Management Events

Switzerland, Wednesday, February 22nd, 2012: CustVox, a major name in Customer Experience Management (CEM) has stepped forward to provide sponsorship for two large CEM events; the 4th Annual Customer Experience Management in Telecom Summit and the Customer Experience Management in Banking and Financial Industry events. CustVox, Customer Experience Management solutions heavyweight, famed for its quick […]

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CustVox release killer CEM Facebook App

New Facebook App launched by European Customer Experience Management (CEM) pioneers CustVox to provide a 360º Voice of the Customer (VOC) profile, across social networking channels. The first Facebook App of its kind that allows the enterprise to manage its social networking footprint in real time. ZÜRICH, SWITZERLAND, 15.02.2012 – CustVox, the market leader in […]

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Word Miner successfully implemented using AMAZON EC2

Top Customer Experience Management solutions provider CustVox® enables true application scalability through the implementation of Amazon Elastic Compute Cloud (EC2) as a platform for its natural multilanguage text mining processor for big data, CustVox Word Miner™. Big data is an infinitely valuable source of unstructured information, yet one which is intrinsically difficult to utilize and […]

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Free Resources Released To Help Telcos Implement Effective CEM

Customer Experience Management expert CustVox has released freely downloadable resources designed to assist telecommunication companies in successfully applying CEM within their marketplace. There can be no doubt that Customer Experience Management (CEM) is fast becoming a must have business tool for any corporation which intends to maintain, or even boost its current market share. This is […]

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