Customer Experience is on the Rise; Marketing is on the Hook

Growing competition and consumer power have eroded traditional product-based advantages, forcing organizations to shift to a new battlefield: the customer experience. Marketing leaders are expected to create exceptional branded moments at every customer touchpoint. Access this free research presentation to find out the results and recommendations of this not to be missed survey. Key findings […]

read more

Effective CXM Program

Customer Experience Management (CXM) is an inherently difficult business methodology to measure the actual ROI once a CXM project has begun. SandSIV has published a comprehensive white paper titled CXM ROI Business Case, that can be downloaded from our website at: http://resources.sandsiv.com/cxm-roi/. This white paper describes a method of calculating the ROI of Customer Experience Management […]

read more

What Verizon & Comcast Should Learn from Sky Italia

by Hypatia | Dec 22, 2014 Customer Service & Support: What Verizon & Comcast Should Learn from Sky Italia I’ve been without Verizon On-demand, TV menu, and other cable services for almost 2 weeks now.  Multiple chat sessions, phone calls and emails have only resulted in my spending nearly 4 hours unplugging and re-plugging my cable and router connections […]

read more

SandSIV Ranks Highly in 2014 “Voice of the Customer” Vendor Evaluations

Hypatia Research Group conducted a comprehensive vendor evaluation of 23 market-leading Voice of the Customer (VOC) solution providers, utilizing 10 data-driven dimensional criteria, coupled with end-user customer interviews and product demonstrations. In addition, 498 global end-users responsible for voice of the customer software and programs provided input to an extensive survey authored by Hypatia Research. […]

read more

Annual Web Summit in Dublin

SandSIV will be exhibiting at the Annual Web Summit this year, in Dublin on the 4th of November. The company will be demonstrating its range of Voice of the Customer (VoC) SaaS applications. The Annual Web Summit in Dublin is the largest tech summit in the world, with over 20,000 attendees across three days. This year, SandSIV is pleased to announce […]

read more

upc cablecom achieving 94% accuracy in text classification with SandSIV’s VoC Classify

VoC Classify by SandSIV is an automated text classification engine, one that achieves a 94% accuracy rate in a live environment. VoC Classify is a statistical text classification application that has been developed by SandSIV, to provide a high-performance platform for classifying large volumes of customer feedbacks in real-time. In a live environment, with VoC […]

read more

VoC Feedback 5.2

SandSIV has just released a brand new version of its enterprise feedback management platform VoC Feedback. This new version, 5.2, brings many new features that have been requested by clients, and also incorporates some fundamental changes to the underlying technology, to facilitate further development of the SandSIV VoC Hub™. The highlights of this new release […]

read more

SandSIV Appoints New Director of Sales

SandSIV AG, a Zurich based technology company renowned for its cutting edge Voice of the Customer (VoC) applications, alongside the provisioning of expert Customer Experience Management (CXM) consultancy services, has just announced the appointment of a new Director of Sales. Luca Esposito, formerly of Oracle, has accepted the newly created post of Director of Sales […]

read more

Telecom Italia awards Tender to Swiss Leading Enterprise VoC Software Provider SandSIV

Telecom Italia, the largest telecommunications company in Italy, has selected SandSIV as its preferred vendor for a new transformational project that will see the Voice of the Customer (VoC) become centric to business operations. With 117 million customers, generating over €38 billion in revenue, Telecom Italia is the largest telecommunications company in Italy. One that […]

read more

SandSIV Publishes CXM ROI Business Case

SandSIV has just published a new white paper that sets out a framework for calculating the ROI for Customer Experience Management (CXM) before starting on any CXM related projects. One of the major problems faced by most companies that are considering the adoption of Customer Experience Management (CXM) as an enterprise wide business methodology, is […]

read more