SandSIV releases case study on latest NPS VoC Solution within the Telco Industry

SandSIV AG, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently published a case study following a project completion for a global telecommunications company. The telecom company received the full breadth of SandSIV’s comprehensive NPS/VoC solution, which also incorporated various aspects of CXM […]

read more

SandSIV launches a state-of-art solution for big data analytics.

The VoC Classify, a new state-of-the-art SaaS product within the VoC Analytics solution range. Zurich, 18 September 2013. SandSIV AG, a Swiss-based leader in cutting-edge VoC technologies and expert Customer Experience Management (CXM) consulting, today announced that it had recently launched a breakthrough solution within the VoC Analytics solution range in collaboration with IMD, a top-ranked […]

read more

SandSIV makes two cornerstone acquisitions

  SandSIV Holding AG, a Swiss-based technology company developing next-generation Big Data analytics, today announced that it had successfully completed the acquisition of both CustVox AG and Alliera AG. About CustVox AG Swiss-based CustVox, a private company, is a global leader in Customer Experience Management (CEM) and Voice of the Customer (VoC), most notably – […]

read more

CustVox Rolls Out Major Customer Experience Project for Sky Italia

CustVox, the leading international provider of Customer Experience Management (CEM) solutions, is rolling out a major project for Sky Italia. CustVox specializes in delivering robust, scalable Customer Experience Management solutions that have historically proven to be effective, and deliver a very rapid ROI. The main objective of the project is to fortify and improve upon […]

read more

CSS Insurance Switzerland adopts CustVox CEM

CustVox AG, the leading EMEA CEM solutions provider, has just signed a deal with CSS Insurance, Switzerland, to rollout its CEM solution, following the completion of a successful two-month pilot project. CustVox originally deployed its Customer Experience Management (CEM) solution, based around the CustVox Voice of the Customer (VoC) Hub, into CSS Insurance Switzerland last […]

read more

CustVox and Jacobsons Direct Enter Into Middle Eastern CEM Partnership

Zürich, Switzerland: CustVox, the Swiss based Customer Experience Management (CEM) solutions provider, has recently entered into a trading partnership with Jacobsons Direct, one of the top marketing agencies in the Middle East. This new collaboration between CustVox and Jacobsons Direct, will enable CustVox to leverage the reach of Jacobsons in the region, and develop the […]

read more

CustVox and Alliera Join Forces Through Strategic Acquisition

The ProVox Group, the parent organization CEM specialists CustVox, has acquired Alliera on November 19th, 2012. Alliera is a Swiss based provider of innovative Customer Feedback Management (CFM) solutions. Key products include the Communication Gateway that enables the easy integration of voice and SMS messaging into existing web based or mobile applications. Alliera also vends […]

read more

CustVox and Aizoon Italy Announce New Trading Partnership

CustVox, the Swiss based Customer Experience Management (CEM) specialists, have entered in to a cooperative agreement with Italian firm Aizoon Consulting. Aizoon Consulting is an established company, with a large footprint in the Italian arena, and this new partnership will allow CustVox to expand its presence in to the Italian CEM market, by outsourcing consultancy […]

read more

CustVox CEO set to speak at Customer Experience Summit

Federico Cesconi, the CEO of CustVox, is noted as one of the world leading talents in Customer Experience Management (CEM). He will be speaking at the Annual Optimizing Call Centers Summit, and the Annual Customer Experience Management Summit, which take place in Barcelona on 2nd of October, until the 4th of October. The Annual Optimizing […]

read more

CustVox announces agreement with Euteco Loyalty Partner

CustVox, the number one CEM solution provider and consultancy firm in Italy, has just announced an agreement with Euteco Loyalty Partner, a specialist consultancy company dealing with Net Promoter Score (NPS). Euteco Loyalty Partner (http://www.euteco-nps.it/), is an expanding CEM consulting company in Italy, which specializes in assisting businesses to manage/raise their Net Promoter Score (NPS). […]

read more