Annual Web Summit in Dublin

SandSIV will be exhibiting at the Annual Web Summit this year, in Dublin on the 4th of November. The company will be demonstrating its range of Voice of the Customer (VoC) SaaS applications. The Annual Web Summit in Dublin is the largest tech summit in the world, with over 20,000 attendees across three days. This year, SandSIV is pleased to announce […]

read more

upc cablecom achieving 94% accuracy in text classification with SandSIV’s VoC Classify

VoC Classify by SandSIV is an automated text classification engine, one that achieves a 94% accuracy rate in a live environment. VoC Classify is a statistical text classification application that has been developed by SandSIV, to provide a high-performance platform for classifying large volumes of customer feedbacks in real-time. In a live environment, with VoC […]

read more

SandSIV Appoints New Director of Sales

SandSIV AG, a Zurich based technology company renowned for its cutting edge Voice of the Customer (VoC) applications, alongside the provisioning of expert Customer Experience Management (CXM) consultancy services, has just announced the appointment of a new Director of Sales. Luca Esposito, formerly of Oracle, has accepted the newly created post of Director of Sales […]

read more

Telecom Italia awards Tender to Swiss Leading Enterprise VoC Software Provider SandSIV

Telecom Italia, the largest telecommunications company in Italy, has selected SandSIV as its preferred vendor for a new transformational project that will see the Voice of the Customer (VoC) become centric to business operations. With 117 million customers, generating over €38 billion in revenue, Telecom Italia is the largest telecommunications company in Italy. One that […]

read more

SandSIV Publishes CXM ROI Business Case

SandSIV has just published a new white paper that sets out a framework for calculating the ROI for Customer Experience Management (CXM) before starting on any CXM related projects. One of the major problems faced by most companies that are considering the adoption of Customer Experience Management (CXM) as an enterprise wide business methodology, is […]

read more

SandSIV VoC Hub White Paper Released

A while ago, we published a blog post giving a sneak peek into the new SandSIV VoC Hub unified Customer Experience Management platform. Within that post, we promised to follow up with a new white paper, one that would delve deeply into the functionality of the new SandSIV VoC Hub, and also the technology that drives it. […]

read more

SandSIV marries VoC Technology with Expert Consulting

Zurich, 13 February 2014: SandSIV AG is a Swiss-based Customer Intelligence company that helps enterprises understand their customers through next-generation Big Data analytics. The company recently announced the creation of four new consulting packages that significantly enhance Customer Intelligence usability, rapid deployment and accelerate clients’ return on investment. SandSIV’s core product offering encompasses an end-to-end suite […]

read more

Transparent: upc cablecom to publish customer satisfaction value weekly

  Media Release Zurich, 25 November 2013 With immediate effect, upc cablecom will become the first Swiss telecommunications company to publish its current customer satisfaction value on its own website. The value will be updated weekly on the website upc-cablecom.ch/trust and is based on 120,000 personal customer ratings each year. By taking this step, the company […]

read more

SandSIV releases VoC Feedback version 4.1.0

SandSIV releases VoC Feedback version 4.1.0 with enhanced and new features within a user-friendly architecture SandSIV, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently released a new version of VoC Feedback; part of the extensive range of VoC product solutions. VoC Feedback […]

read more