Six of The Most Recommended Brands In 2015 Relied On SandSIV

Since 2010, SandSIV has delivered a Customer Experience Management Solution that really helps its clients to achieve solid results in customer satisfaction while improving the bottom line. Zurich, Switzerland, November 3, 2015. The team at SandSIV was happy to hear the news that 6 of its clients were considered the most recommended brands in 2015, […]

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SandSIV Becomes Oracle PartnerNetwork Gold Level Partner

ZÜRICH – August 24, 2015 – SandSIV, a leading provider of end-to-end Customer Experience Management SaaS solutions (CXM), today announced that it has achieved Gold Partner status in Oracle PartnerNetwork (OPN). By attaining Gold Level membership, Oracle has recognized SandSIV for its commitment to establish Oracle related knowledge in delivering easy to use, self-managed CXM […]

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Text Mining as a Building Block for VoC Analytics

We have witnessed amazing advances in Voice of the Customer (VoC) technology over the last two years. Indeed, our own SandSIV VoC Hub™ product has reached a level of feature maturity that far outstrips our expectations across the past 12 months. The rapid maturity of Big Data tech has been both an empowering event, enabling […]

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Swiss Mobile Network Operator chooses Voice of the Customer solution from SandSIV

Salt chooses SandSIV solution for the even more customer centric approach Salt signed a contract with SandSIV to start a Voice of the Customer (VoC) program using a SaaS (Software as a Service) based customer feedback application. The VoC program solution works across multiple channels (web, email, SMS, IVR) in multiple languages. Initial focus is […]

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SandSIV Launches Partner Alliance Program

Voice of the Customer technology vendor SandSIV has just launched a new Partner Alliance Program that encompasses the entire EMEA region, in order to expand the SandSIV footprint through strategic partnerships. With headquarter in Zurich, Switzerland, SandSIV operates within the international market, developing best in class Voice of the Customer (VoC) technology, as well as […]

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SandSIV Invites You to a Free CXM Breakfast Event in London

We are organizing a second Customer Experience Management breakfast event. This time, the event will take place in London on the 25th of March, at the Eight Members Club in Moorgate. Here at SandSIV we are very pleased to announce that following the great success of the Customer Experience Management breakfast event that we organized […]

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Customer Experience is on the Rise; Marketing is on the Hook

Growing competition and consumer power have eroded traditional product-based advantages, forcing organizations to shift to a new battlefield: the customer experience. Marketing leaders are expected to create exceptional branded moments at every customer touchpoint. Access this free research presentation to find out the results and recommendations of this not to be missed survey. Key findings […]

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Effective CXM Program

Customer Experience Management (CXM) is an inherently difficult business methodology to measure the actual ROI once a CXM project has begun. SandSIV has published a comprehensive white paper titled CXM ROI Business Case, that can be downloaded from our website at: http://resources.sandsiv.com/cxm-roi/. This white paper describes a method of calculating the ROI of Customer Experience Management […]

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What Verizon & Comcast Should Learn from Sky Italia

by Hypatia | Dec 22, 2014 Customer Service & Support: What Verizon & Comcast Should Learn from Sky Italia I’ve been without Verizon On-demand, TV menu, and other cable services for almost 2 weeks now.  Multiple chat sessions, phone calls and emails have only resulted in my spending nearly 4 hours unplugging and re-plugging my cable and router connections […]

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