Transparent: upc cablecom to publish customer satisfaction value weekly

  Media Release Zurich, 25 November 2013 With immediate effect, upc cablecom will become the first Swiss telecommunications company to publish its current customer satisfaction value on its own website. The value will be updated weekly on the website upc-cablecom.ch/trust and is based on 120,000 personal customer ratings each year. By taking this step, the company […]

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SandSIV releases VoC Feedback version 4.1.0

SandSIV releases VoC Feedback version 4.1.0 with enhanced and new features within a user-friendly architecture SandSIV, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently released a new version of VoC Feedback; part of the extensive range of VoC product solutions. VoC Feedback […]

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SandSIV releases case study on latest NPS VoC Solution within the Telco Industry

SandSIV AG, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently published a case study following a project completion for a global telecommunications company. The telecom company received the full breadth of SandSIV’s comprehensive NPS/VoC solution, which also incorporated various aspects of CXM […]

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SandSIV makes two cornerstone acquisitions

  SandSIV Holding AG, a Swiss-based technology company developing next-generation Big Data analytics, today announced that it had successfully completed the acquisition of both CustVox AG and Alliera AG. About CustVox AG Swiss-based CustVox, a private company, is a global leader in Customer Experience Management (CEM) and Voice of the Customer (VoC), most notably – […]

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CustVox Rolls Out Major Customer Experience Project for Sky Italia

CustVox, the leading international provider of Customer Experience Management (CEM) solutions, is rolling out a major project for Sky Italia. CustVox specializes in delivering robust, scalable Customer Experience Management solutions that have historically proven to be effective, and deliver a very rapid ROI. The main objective of the project is to fortify and improve upon […]

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CSS Insurance Switzerland adopts CustVox CEM

CustVox AG, the leading EMEA CEM solutions provider, has just signed a deal with CSS Insurance, Switzerland, to rollout its CEM solution, following the completion of a successful two-month pilot project. CustVox originally deployed its Customer Experience Management (CEM) solution, based around the CustVox Voice of the Customer (VoC) Hub, into CSS Insurance Switzerland last […]

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CustVox and Jacobsons Direct Enter Into Middle Eastern CEM Partnership

Zürich, Switzerland: CustVox, the Swiss based Customer Experience Management (CEM) solutions provider, has recently entered into a trading partnership with Jacobsons Direct, one of the top marketing agencies in the Middle East. This new collaboration between CustVox and Jacobsons Direct, will enable CustVox to leverage the reach of Jacobsons in the region, and develop the […]

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CustVox and Aizoon Italy Announce New Trading Partnership

CustVox, the Swiss based Customer Experience Management (CEM) specialists, have entered in to a cooperative agreement with Italian firm Aizoon Consulting. Aizoon Consulting is an established company, with a large footprint in the Italian arena, and this new partnership will allow CustVox to expand its presence in to the Italian CEM market, by outsourcing consultancy […]

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CustVox announces agreement with Euteco Loyalty Partner

CustVox, the number one CEM solution provider and consultancy firm in Italy, has just announced an agreement with Euteco Loyalty Partner, a specialist consultancy company dealing with Net Promoter Score (NPS). Euteco Loyalty Partner (http://www.euteco-nps.it/), is an expanding CEM consulting company in Italy, which specializes in assisting businesses to manage/raise their Net Promoter Score (NPS). […]

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Implementing an effective CEM Strategy

The CustVox VoC Hub has been recognized by many major corporations, across a variety of markets, including telecoms, travel and finance, to be the ultimate Customer Experience Management (CEM) solution for companies which seek to build and action a completely 360 degree, holistic view of the Voice of the Customer (VoC). CustVox, the developers of […]

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