Effective CXM Program

Customer Experience Management (CXM) is an inherently difficult business methodology to measure the actual ROI once a CXM project has begun. SandSIV has published a comprehensive white paper titled CXM ROI Business Case, that can be downloaded from our website at: http://resources.sandsiv.com/cxm-roi/. This white paper describes a method of calculating the ROI of Customer Experience Management […]

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What Verizon & Comcast Should Learn from Sky Italia

by Hypatia | Dec 22, 2014 Customer Service & Support: What Verizon & Comcast Should Learn from Sky Italia I’ve been without Verizon On-demand, TV menu, and other cable services for almost 2 weeks now.  Multiple chat sessions, phone calls and emails have only resulted in my spending nearly 4 hours unplugging and re-plugging my cable and router connections […]

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SandSIV Ranks Highly in 2014 “Voice of the Customer” Vendor Evaluations

Hypatia Research Group conducted a comprehensive vendor evaluation of 23 market-leading Voice of the Customer (VOC) solution providers, utilizing 10 data-driven dimensional criteria, coupled with end-user customer interviews and product demonstrations. In addition, 498 global end-users responsible for voice of the customer software and programs provided input to an extensive survey authored by Hypatia Research. […]

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Annual Web Summit in Dublin

SandSIV will be exhibiting at the Annual Web Summit this year, in Dublin on the 4th of November. The company will be demonstrating its range of Voice of the Customer (VoC) SaaS applications. The Annual Web Summit in Dublin is the largest tech summit in the world, with over 20,000 attendees across three days. This year, SandSIV is pleased to announce […]

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upc cablecom achieving 94% accuracy in text classification with SandSIV’s VoC Classify

VoC Classify by SandSIV is an automated text classification engine, one that achieves a 94% accuracy rate in a live environment. VoC Classify is a statistical text classification application that has been developed by SandSIV, to provide a high-performance platform for classifying large volumes of customer feedbacks in real-time. In a live environment, with VoC […]

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Telecom Italia awards Tender to Swiss Leading Enterprise VoC Software Provider SandSIV

Telecom Italia, the largest telecommunications company in Italy, has selected SandSIV as its preferred vendor for a new transformational project that will see the Voice of the Customer (VoC) become centric to business operations. With 117 million customers, generating over €38 billion in revenue, Telecom Italia is the largest telecommunications company in Italy. One that […]

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SandSIV VoC Hub White Paper Released

A while ago, we published a blog post giving a sneak peek into the new SandSIV VoC Hub unified Customer Experience Management platform. Within that post, we promised to follow up with a new white paper, one that would delve deeply into the functionality of the new SandSIV VoC Hub, and also the technology that drives it. […]

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SandSIV Launches Voice of the Customer Hub (VoC HUB™)

ZURICH, May 21, 2014 SandSIV AG, the Swiss developer of SaaS based Voice of the Customer technologies and recognized expert in Customer Experience Management, has just launched the VoC Hub™, a groundbreaking new unified Customer Intelligence platform that transforms big customer data flows into measurable and actionable business insights. SandSIV has a long track record of […]

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SandSIV marries VoC Technology with Expert Consulting

Zurich, 13 February 2014: SandSIV AG is a Swiss-based Customer Intelligence company that helps enterprises understand their customers through next-generation Big Data analytics. The company recently announced the creation of four new consulting packages that significantly enhance Customer Intelligence usability, rapid deployment and accelerate clients’ return on investment. SandSIV’s core product offering encompasses an end-to-end suite […]

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