Transparent: upc cablecom to publish customer satisfaction value weekly

  Media Release Zurich, 25 November 2013 With immediate effect, upc cablecom will become the first Swiss telecommunications company to publish its current customer satisfaction value on its own website. The value will be updated weekly on the website upc-cablecom.ch/trust and is based on 120,000 personal customer ratings each year. By taking this step, the company […]

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SandSIV releases VoC Feedback version 4.1.0

SandSIV releases VoC Feedback version 4.1.0 with enhanced and new features within a user-friendly architecture SandSIV, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently released a new version of VoC Feedback; part of the extensive range of VoC product solutions. VoC Feedback […]

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SandSIV releases case study on latest NPS VoC Solution within the Telco Industry

SandSIV AG, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently published a case study following a project completion for a global telecommunications company. The telecom company received the full breadth of SandSIV’s comprehensive NPS/VoC solution, which also incorporated various aspects of CXM […]

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CSS Insurance Switzerland adopts CustVox CEM

CustVox AG, the leading EMEA CEM solutions provider, has just signed a deal with CSS Insurance, Switzerland, to rollout its CEM solution, following the completion of a successful two-month pilot project. CustVox originally deployed its Customer Experience Management (CEM) solution, based around the CustVox Voice of the Customer (VoC) Hub, into CSS Insurance Switzerland last […]

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CustVox CEO set to speak at Customer Experience Summit

Federico Cesconi, the CEO of CustVox, is noted as one of the world leading talents in Customer Experience Management (CEM). He will be speaking at the Annual Optimizing Call Centers Summit, and the Annual Customer Experience Management Summit, which take place in Barcelona on 2nd of October, until the 4th of October. The Annual Optimizing […]

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Free Resources Released To Help Telcos Implement Effective CEM

Customer Experience Management expert CustVox has released freely downloadable resources designed to assist telecommunication companies in successfully applying CEM within their marketplace. There can be no doubt that Customer Experience Management (CEM) is fast becoming a must have business tool for any corporation which intends to maintain, or even boost its current market share. This is […]

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CustVox Announces Major Upgrade for its Enterprise Feedback Manager

European CEM pioneer is rolling out an upgrade of its core product, bolstered by the power of an algorithm developed in-house. (Zürich, Switzerland) – CustVox AG, a European leader in next generation Customer Experience Management software solutions, today announced an upgrade for its Enterprise Feedback Manager, now in version 1.6.. CustVox`s Enterprise Feedback Manager is […]

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CustVox Boosts Customer Experience Solution with Apache Hadoop

Customer data is worthless if you cannot turn it into actionable insights. A new solution from CustVox lets analysts and marketers truly leverage the power of cloud computing and social networks by providing a single view for better decision making. (Zürich, Switzerland) – CustVox AG, a European leader in Customer Experience Management software solutions, today […]

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Major Conference Organizers Convert to CustVox

European CEM pioneer provides powerful solution for mobile feedback and multi-channel engagement to perform surveys and gather feedback in real-time. (ZÜRICH, SWITZERLAND) – CustVox AG, a European leader in Customer Experience Management software solutions, today announced that Swiss CRM Forum, Swiss Contact Day, and Finance Forum have handpicked the CustVox Feedback Management platform (CFM) to create […]

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