SandSIV Becomes Oracle PartnerNetwork Gold Level Partner

ZÜRICH – August 24, 2015 – SandSIV, a leading provider of end-to-end Customer Experience Management SaaS solutions (CXM), today announced that it has achieved Gold Partner status in Oracle PartnerNetwork (OPN). By attaining Gold Level membership, Oracle has recognized SandSIV for its commitment to establish Oracle related knowledge in delivering easy to use, self-managed CXM […]

read more

Transparent: upc cablecom to publish customer satisfaction value weekly

  Media Release Zurich, 25 November 2013 With immediate effect, upc cablecom will become the first Swiss telecommunications company to publish its current customer satisfaction value on its own website. The value will be updated weekly on the website upc-cablecom.ch/trust and is based on 120,000 personal customer ratings each year. By taking this step, the company […]

read more

SandSIV releases VoC Feedback version 4.1.0

SandSIV releases VoC Feedback version 4.1.0 with enhanced and new features within a user-friendly architecture SandSIV, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently released a new version of VoC Feedback; part of the extensive range of VoC product solutions. VoC Feedback […]

read more

SandSIV releases case study on latest NPS VoC Solution within the Telco Industry

SandSIV AG, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently published a case study following a project completion for a global telecommunications company. The telecom company received the full breadth of SandSIV’s comprehensive NPS/VoC solution, which also incorporated various aspects of CXM […]

read more

SandSIV launches a state-of-art solution for big data analytics.

The VoC Classify, a new state-of-the-art SaaS product within the VoC Analytics solution range. Zurich, 18 September 2013. SandSIV AG, a Swiss-based leader in cutting-edge VoC technologies and expert Customer Experience Management (CXM) consulting, today announced that it had recently launched a breakthrough solution within the VoC Analytics solution range in collaboration with IMD, a top-ranked […]

read more

CSS Insurance Switzerland adopts CustVox CEM

CustVox AG, the leading EMEA CEM solutions provider, has just signed a deal with CSS Insurance, Switzerland, to rollout its CEM solution, following the completion of a successful two-month pilot project. CustVox originally deployed its Customer Experience Management (CEM) solution, based around the CustVox Voice of the Customer (VoC) Hub, into CSS Insurance Switzerland last […]

read more

CustVox and Jacobsons Direct Enter Into Middle Eastern CEM Partnership

Zürich, Switzerland: CustVox, the Swiss based Customer Experience Management (CEM) solutions provider, has recently entered into a trading partnership with Jacobsons Direct, one of the top marketing agencies in the Middle East. This new collaboration between CustVox and Jacobsons Direct, will enable CustVox to leverage the reach of Jacobsons in the region, and develop the […]

read more

CustVox announces agreement with Euteco Loyalty Partner

CustVox, the number one CEM solution provider and consultancy firm in Italy, has just announced an agreement with Euteco Loyalty Partner, a specialist consultancy company dealing with Net Promoter Score (NPS). Euteco Loyalty Partner (http://www.euteco-nps.it/), is an expanding CEM consulting company in Italy, which specializes in assisting businesses to manage/raise their Net Promoter Score (NPS). […]

read more

Implementing an effective CEM Strategy

The CustVox VoC Hub has been recognized by many major corporations, across a variety of markets, including telecoms, travel and finance, to be the ultimate Customer Experience Management (CEM) solution for companies which seek to build and action a completely 360 degree, holistic view of the Voice of the Customer (VoC). CustVox, the developers of […]

read more

CustVox® Completes Acquisition of the Zeel.ch

CustVox, a leading provider of Customer Experience (CX) solutions and Voice of the Customer (VOC) Analytics announced today the acquisition of Zeel.ch, an advanced software platform that bridges CRMs to widely-used social utilities like Facebook, Twitter, Google+ and LinkedIn. Zeel.ch’s platform extends customer profiles into a social dimension never met before by identifying customers’ social […]

read more