Swiss Mobile Network Operator chooses Voice of the Customer solution from SandSIV

Salt chooses SandSIV solution for the even more customer centric approach Salt signed a contract with SandSIV to start a Voice of the Customer (VoC) program using a SaaS (Software as a Service) based customer feedback application. The VoC program solution works across multiple channels (web, email, SMS, IVR) in multiple languages. Initial focus is […]

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SandSIV Launches Partner Alliance Program

Voice of the Customer technology vendor SandSIV has just launched a new Partner Alliance Program that encompasses the entire EMEA region, in order to expand the SandSIV footprint through strategic partnerships. With headquarter in Zurich, Switzerland, SandSIV operates within the international market, developing best in class Voice of the Customer (VoC) technology, as well as […]

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SandSIV Invites You to a Free CXM Breakfast Event in London

We are organizing a second Customer Experience Management breakfast event. This time, the event will take place in London on the 25th of March, at the Eight Members Club in Moorgate. Here at SandSIV we are very pleased to announce that following the great success of the Customer Experience Management breakfast event that we organized […]

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What Verizon & Comcast Should Learn from Sky Italia

by Hypatia | Dec 22, 2014 Customer Service & Support: What Verizon & Comcast Should Learn from Sky Italia I’ve been without Verizon On-demand, TV menu, and other cable services for almost 2 weeks now.  Multiple chat sessions, phone calls and emails have only resulted in my spending nearly 4 hours unplugging and re-plugging my cable and router connections […]

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SandSIV Ranks Highly in 2014 “Voice of the Customer” Vendor Evaluations

Hypatia Research Group conducted a comprehensive vendor evaluation of 23 market-leading Voice of the Customer (VOC) solution providers, utilizing 10 data-driven dimensional criteria, coupled with end-user customer interviews and product demonstrations. In addition, 498 global end-users responsible for voice of the customer software and programs provided input to an extensive survey authored by Hypatia Research. […]

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