VoC Feedback 5.2

SandSIV has just released a brand new version of its enterprise feedback management platform VoC Feedback. This new version, 5.2, brings many new features that have been requested by clients, and also incorporates some fundamental changes to the underlying technology, to facilitate further development of the SandSIV VoC Hub™. The highlights of this new release […]

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Transparent: upc cablecom to publish customer satisfaction value weekly

  Media Release Zurich, 25 November 2013 With immediate effect, upc cablecom will become the first Swiss telecommunications company to publish its current customer satisfaction value on its own website. The value will be updated weekly on the website upc-cablecom.ch/trust and is based on 120,000 personal customer ratings each year. By taking this step, the company […]

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SandSIV releases VoC Feedback version 4.1.0

SandSIV releases VoC Feedback version 4.1.0 with enhanced and new features within a user-friendly architecture SandSIV, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently released a new version of VoC Feedback; part of the extensive range of VoC product solutions. VoC Feedback […]

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CSS Insurance Switzerland adopts CustVox CEM

CustVox AG, the leading EMEA CEM solutions provider, has just signed a deal with CSS Insurance, Switzerland, to rollout its CEM solution, following the completion of a successful two-month pilot project. CustVox originally deployed its Customer Experience Management (CEM) solution, based around the CustVox Voice of the Customer (VoC) Hub, into CSS Insurance Switzerland last […]

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CustVox and Jacobsons Direct Enter Into Middle Eastern CEM Partnership

Zürich, Switzerland: CustVox, the Swiss based Customer Experience Management (CEM) solutions provider, has recently entered into a trading partnership with Jacobsons Direct, one of the top marketing agencies in the Middle East. This new collaboration between CustVox and Jacobsons Direct, will enable CustVox to leverage the reach of Jacobsons in the region, and develop the […]

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CustVox and Aizoon Italy Announce New Trading Partnership

CustVox, the Swiss based Customer Experience Management (CEM) specialists, have entered in to a cooperative agreement with Italian firm Aizoon Consulting. Aizoon Consulting is an established company, with a large footprint in the Italian arena, and this new partnership will allow CustVox to expand its presence in to the Italian CEM market, by outsourcing consultancy […]

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CustVox sponsor two Customer Experince Management Events

Switzerland, Wednesday, February 22nd, 2012: CustVox, a major name in Customer Experience Management (CEM) has stepped forward to provide sponsorship for two large CEM events; the 4th Annual Customer Experience Management in Telecom Summit and the Customer Experience Management in Banking and Financial Industry events. CustVox, Customer Experience Management solutions heavyweight, famed for its quick […]

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Free Resources Released To Help Telcos Implement Effective CEM

Customer Experience Management expert CustVox has released freely downloadable resources designed to assist telecommunication companies in successfully applying CEM within their marketplace. There can be no doubt that Customer Experience Management (CEM) is fast becoming a must have business tool for any corporation which intends to maintain, or even boost its current market share. This is […]

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CustVox Announces Major Upgrade for its Enterprise Feedback Manager

European CEM pioneer is rolling out an upgrade of its core product, bolstered by the power of an algorithm developed in-house. (Zürich, Switzerland) – CustVox AG, a European leader in next generation Customer Experience Management software solutions, today announced an upgrade for its Enterprise Feedback Manager, now in version 1.6.. CustVox`s Enterprise Feedback Manager is […]

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