Swiss Mobile Network Operator chooses Voice of the Customer solution from SandSIV

Salt chooses SandSIV solution for the even more customer centric approach Salt signed a contract with SandSIV to start a Voice of the Customer (VoC) program using a SaaS (Software as a Service) based customer feedback application. The VoC program solution works across multiple channels (web, email, SMS, IVR) in multiple languages. Initial focus is […]

read more

Transparent: upc cablecom to publish customer satisfaction value weekly

  Media Release Zurich, 25 November 2013 With immediate effect, upc cablecom will become the first Swiss telecommunications company to publish its current customer satisfaction value on its own website. The value will be updated weekly on the website upc-cablecom.ch/trust and is based on 120,000 personal customer ratings each year. By taking this step, the company […]

read more