Swiss Mobile Network Operator chooses Voice of the Customer solution from SandSIV

Salt chooses SandSIV solution for the even more customer centric approach Salt signed a contract with SandSIV to start a Voice of the Customer (VoC) program using a SaaS (Software as a Service) based customer feedback application. The VoC program solution works across multiple channels (web, email, SMS, IVR) in multiple languages. Initial focus is […]

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VoC Feedback 5.2

SandSIV has just released a brand new version of its enterprise feedback management platform VoC Feedback. This new version, 5.2, brings many new features that have been requested by clients, and also incorporates some fundamental changes to the underlying technology, to facilitate further development of the SandSIV VoC Hub™. The highlights of this new release […]

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Transparent: upc cablecom to publish customer satisfaction value weekly

  Media Release Zurich, 25 November 2013 With immediate effect, upc cablecom will become the first Swiss telecommunications company to publish its current customer satisfaction value on its own website. The value will be updated weekly on the website upc-cablecom.ch/trust and is based on 120,000 personal customer ratings each year. By taking this step, the company […]

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SandSIV releases VoC Feedback version 4.1.0

SandSIV releases VoC Feedback version 4.1.0 with enhanced and new features within a user-friendly architecture SandSIV, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently released a new version of VoC Feedback; part of the extensive range of VoC product solutions. VoC Feedback […]

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CustVox and Alliera Join Forces Through Strategic Acquisition

The ProVox Group, the parent organization CEM specialists CustVox, has acquired Alliera on November 19th, 2012. Alliera is a Swiss based provider of innovative Customer Feedback Management (CFM) solutions. Key products include the Communication Gateway that enables the easy integration of voice and SMS messaging into existing web based or mobile applications. Alliera also vends […]

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CustVox CEO set to speak at Customer Experience Summit

Federico Cesconi, the CEO of CustVox, is noted as one of the world leading talents in Customer Experience Management (CEM). He will be speaking at the Annual Optimizing Call Centers Summit, and the Annual Customer Experience Management Summit, which take place in Barcelona on 2nd of October, until the 4th of October. The Annual Optimizing […]

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CustVox selected by WeBank

Switzerland, Monday, March 5th, 2012: CustVox, the world’s leading Customer Experience Management (CEM) experts, is proud to announce it has reached a cooperative agreement with WeBank. The two companies will work in synergy to develop and support a high-quality Customer Experience Program, using a holistic approach to strengthen the Voice of the Customer. CustVox will […]

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CustVox release killer CEM Facebook App

New Facebook App launched by European Customer Experience Management (CEM) pioneers CustVox to provide a 360º Voice of the Customer (VOC) profile, across social networking channels. The first Facebook App of its kind that allows the enterprise to manage its social networking footprint in real time. ZÜRICH, SWITZERLAND, 15.02.2012 – CustVox, the market leader in […]

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