SandSIV marries VoC Technology with Expert Consulting

Zurich, 13 February 2014: SandSIV AG is a Swiss-based Customer Intelligence company that helps enterprises understand their customers through next-generation Big Data analytics. The company recently announced the creation of four new consulting packages that significantly enhance Customer Intelligence usability, rapid deployment and accelerate clients’ return on investment. SandSIV’s core product offering encompasses an end-to-end suite […]

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Transparent: upc cablecom to publish customer satisfaction value weekly

  Media Release Zurich, 25 November 2013 With immediate effect, upc cablecom will become the first Swiss telecommunications company to publish its current customer satisfaction value on its own website. The value will be updated weekly on the website upc-cablecom.ch/trust and is based on 120,000 personal customer ratings each year. By taking this step, the company […]

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SandSIV releases VoC Feedback version 4.1.0

SandSIV releases VoC Feedback version 4.1.0 with enhanced and new features within a user-friendly architecture SandSIV, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently released a new version of VoC Feedback; part of the extensive range of VoC product solutions. VoC Feedback […]

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SandSIV releases case study on latest NPS VoC Solution within the Telco Industry

SandSIV AG, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently published a case study following a project completion for a global telecommunications company. The telecom company received the full breadth of SandSIV’s comprehensive NPS/VoC solution, which also incorporated various aspects of CXM […]

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SandSIV launches a state-of-art solution for big data analytics.

The VoC Classify, a new state-of-the-art SaaS product within the VoC Analytics solution range. Zurich, 18 September 2013. SandSIV AG, a Swiss-based leader in cutting-edge VoC technologies and expert Customer Experience Management (CXM) consulting, today announced that it had recently launched a breakthrough solution within the VoC Analytics solution range in collaboration with IMD, a top-ranked […]

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SandSIV makes two cornerstone acquisitions

  SandSIV Holding AG, a Swiss-based technology company developing next-generation Big Data analytics, today announced that it had successfully completed the acquisition of both CustVox AG and Alliera AG. About CustVox AG Swiss-based CustVox, a private company, is a global leader in Customer Experience Management (CEM) and Voice of the Customer (VoC), most notably – […]

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CustVox Rolls Out Major Customer Experience Project for Sky Italia

CustVox, the leading international provider of Customer Experience Management (CEM) solutions, is rolling out a major project for Sky Italia. CustVox specializes in delivering robust, scalable Customer Experience Management solutions that have historically proven to be effective, and deliver a very rapid ROI. The main objective of the project is to fortify and improve upon […]

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CSS Insurance Switzerland adopts CustVox CEM

CustVox AG, the leading EMEA CEM solutions provider, has just signed a deal with CSS Insurance, Switzerland, to rollout its CEM solution, following the completion of a successful two-month pilot project. CustVox originally deployed its Customer Experience Management (CEM) solution, based around the CustVox Voice of the Customer (VoC) Hub, into CSS Insurance Switzerland last […]

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CustVox and Jacobsons Direct Enter Into Middle Eastern CEM Partnership

Zürich, Switzerland: CustVox, the Swiss based Customer Experience Management (CEM) solutions provider, has recently entered into a trading partnership with Jacobsons Direct, one of the top marketing agencies in the Middle East. This new collaboration between CustVox and Jacobsons Direct, will enable CustVox to leverage the reach of Jacobsons in the region, and develop the […]

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