4 Tips to Get More From Voice of the Customer Programs in 2019

The golden rule for delivering an excellent customer experience (CX) is to listen to your customer. If you know what your customers want, all you need to do is deliver it. It’s simple — except, it isn’t. Voice of the Customer (VoC) programs have become vital drivers for brands looking ...

The Future of Customer Experience Calls Urgently for a Significant Shift

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and ...

SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce

SandSIV, the European leader of integrated Customer Experience (CX) and Voice of the Customer (VOC) enterprise solutions, today announced the release of ECX for Salesforce, a powerful Customer Experience Management app which integrates SandSIV’s CX functionality into Salesforce’s operational environment. SandSIV provides a superior CX platform “VOC Hub™” which allows organisations ...

Text Mining Made Easy: Long Live Lemmatisation

When it comes to text mining applications, not all are created equal. Even today, many tech vendors selling supposedly enterprise grade text mining tools, rely on antiquated methods and technology, such as keyword lists to get the job done. These tools can take an age to configure, due to the requirement ...

How CXM Could Help in the Travel Sector

We take a look at some travel sector facts just released by Tripadvisor, and how Customer Experience Management (CXM) could be used to solve the problems uncovered. The international travel sector is one of the largest markets in the world. In 2014, travel companies earned an estimated $1.3 trillion. Yet in ...