Ad-Hoc Customer Surveys Enable More Agile CXM Practices

Ask any group of Customer Experience Management practitioners what their opinion is on the number of surveys that should be used, and the frequency that customers should receive surveys, and you will get as many separate answers as the number of people you ask. Many companies operate their CXM strategy around ...

SandSIV Indicated by Hypatia as Number One VoC Tech Vendor

Sunday, November 9, 2014 0 No tags Permalink

Hypatia Research has just published a brand new report in its Benchmark & Galaxytm Vendor Evaluations series, titled Operationalizing Voice of the Customer: How Top Performers Create Actionable Insights, this is a deep dive into the current state of the VoC market, its adoptees and its vendors. Within this report, SandSIV ...