SandSIV Releases VoC Feedback 5.2

Thursday, September 18, 2014 0 No tags Permalink

SandSIV has just released a brand new version of its enterprise feedback management platform VoC Feedback. This new version, 5.2, brings many new features that have been requested by clients, and also incorporates some fundamental changes to the underlying technology, to facilitate further development of the SandSIV VoC Hub™. The highlights ...

CXM Number One Driver of Enterprise Workforce Optimization

Wednesday, September 17, 2014 0 No tags Permalink

Aberdeen Research has just published a new report that takes a look into the drivers that affect Workforce Optimization (WFO). This new report, titled Contact Center Workforce Optimization: Secrets to Unlock Your Agent Productivity & Performance! Is available for free (download link at the bottom of this post). The main point ...