Live Chat Support for a Slick Customer Journey

If we take a look at current trends in customer support, something that is fast becoming a must have service channel, is live web chat. Several research studies have shown that live chat support is the preferential channel for many consumers. To understand why live chat support is becoming so popular, ...

CXM Market Could Be Worth $6.62 Billion By 2017

Texas based research company MarketsandMarkets, is about to publish a brand new report covering the global Customer Experience Management (CXM) market, and its potential growth between now and 2017. The report, titled Customer Experience Management Market & Voice of Customer (VOC) Analytics Market, covers the latest trends in CXM solutions, ...