The Softer Side of CXM

Monday, June 23, 2014 0 No tags Permalink

Today we are going to move away from the technical aspects of embracing Customer Experience Management (CXM) as a trading methodology, and step back a little, taking a look at some of the softer aspects of what makes a great customer journey. When it comes to delivering first class customer ...

75% of Companies Yet to Leverage Big Data

Wednesday, June 18, 2014 0 No tags Permalink

A survey has just been undertaken by Lavastorm, the results of which indicate that 75% of companies are still not leveraging Big Data in any productive fashion, despite investment in Big Data technology growing by 65% in the last year. The survey undertaken by Lavastorm took in answers from 495 senior ...

SandSIV Launches Live Support Service

Tuesday, June 17, 2014 0 No tags Permalink

About six weeks ago, we published a post that outlined the new SandSIV Support Center that we had recently deployed. This was the first step towards rolling out a feature rich, responsive support service, designed to give a far better service to our customers. Now that we have been operating our ...