Santa’s One Year CXM Review

Monday, December 23, 2013 0 No tags Permalink

Dear SandSIV, I thought it was about time that I let you know how far we have come here at the North Pole, with our Customer Experience Management (CXM) strategy, following the very useful advice you gave us last year at around this time. In case you have forgotten just how much ...

UK Firms Sideline Big Data Graduates

Monday, December 16, 2013 0 No tags Permalink

Quite an interesting piece of news today, something that we have found quite surprising. Results of a survey undertaken by OnePoll have just been published, and they show that UK companies seem to have little belief in graduates being able to provide relevant, useful Big Data skills. The survey shows that ...

Big Data Trends in 2014

Friday, December 13, 2013 0 No tags Permalink

With just a little over two weeks left in 2013, we thought it might be interesting to come up with some predictions on Big Data trends we could see emerge in the next year. These could be way off the mark, only time will tell, but here they are. Our first ...

Informa Publishes Telecoms CXM Statistics

In this post we are going to take a look at some pretty surprising statistics, which have been presented by Informa, as a result of a survey undertaken to determine the state of Customer Experience Management (CXM) in the telecoms industry. Let’s start with the most surprising fact of all. Informa ...