Australian Telemarketing Association Contact Center Summit

Wednesday, October 30, 2013 0 No tags Permalink

The Australian Telemarketing Association (ATA) kicks off its Contact Center Summit this week, with the underlying theme being “Creating the Ultimate Customer Experience”. Quite a heavyweight subject to tackle, so we are going to take a look at what attendees of the ATA Contact Center Summit can expect. The Australian Telemarketing ...

Multi-channel Customer Management Research Results Released

How many Voice of the Customer (VoC) channels does a business need to capture in order to be assured it is operating a top notch multi-channel customer management system? This is the question that forms the basis of some research results that have just been published by Customer Management IQ. Customer ...

Mobile Operators Set To Reap Big Rewards through Big Data

In previous blog posts, we have highlighted specific problems that telecoms operators often face when it comes to Customer Experience Management. Being a service-based industry, where consumers are often the first to highlight problems with service provisioning, mobile operators often start each support issue on the back foot. For this ...