Big Data for Small Businesses

Wednesday, July 31, 2013 0 No tags Permalink

We tend to discuss VoC, CEM and Big Data issues concerning large enterprises here at the SandSIV CEM blog. However, today we are going to post a long overdue synopsis on how small businesses can begin harnessing the power of Big Data as well. Although it remains true that most Big ...

Walmart Demonstrates the Value of Big Data

Friday, July 19, 2013 0 No tags Permalink

We have covered the Big Data explosion in a previous post, and introduced some of the truly astonishing statistics that have emerged through various research channels. In this post we are going to take a look a couple more astounding Big Data statistics that have been highlighted by research undertaken ...

Fair Work Ombudsman Embraces CEM

The Fair Work Ombudsmen, a department of the Australian Government, has indicated that it intends to fully overall its IT infrastructure, and begin to embrace Customer Experience Management (CEM). This project will see the Fair Work Ombudsmen completely mothball three separate legacy systems, and deploy a single, unified system, that ...