The Four Underlying Factors of a Slick Customer Experience

The Customer Experience Management (CEM) market has exhibited a pretty impressive growth rate over the last couple of years. Most major companies now have some form of CEM strategy in place, although many are still in the planning stages of a full Voice of the Customer (VoC) driven initiative. Combine this ...

SandSIV Acquires CustVox and Alliera

SandSIV is a Swiss based company specializing in Big Data analytics technology. The company has just released news that it has completed its acquisition of two other Swiss companies, CustVox and Alliera. CustVox is a global leader in developing Customer Experience Management (CEM) and Voice of the Customer (VoC) related technology. ...

Proactive CEM in Telecommunications

Wednesday, June 5, 2013 0 No tags Permalink

Inspiration for this blog post was taken from CustVox published white paper titled CX in the Telecommunications Industry. The full white paper can be downloaded for free from this URL: http://www.custvox.org/resources/ Telcos are dependent upon the customer lifecycle, as are almost all service provisioning based businesses. So we can see straight away ...