Sky Italia Deploys CustVox VoC Solution

We don’t often blow our own trumpet here at the CustVox Customer Experience Management Blog; we prefer to use the blog to air opinions, ideas and industry news. However, we are going to make an exception with this post, as we are incredibly proud to be partnering up with Sky ...

Major Pitfalls on the Road to CEM Maturity

No matter what industry your company operates within, there are five primary pitfalls that it will need to make sure it avoids along the road to Customer Experience Management (CEM) maturity, and deliver a streamlined customer journey. The first pitfall avoid, is making sure that the customer journey does not become ...

CEM In to the Future

Adoption of Customer Experience Management (CEM), as a corporate wide methodology, is still something that a vast majority of businesses are only partially along the route to achieving. One of the major problems faced by any company that wishes to embrace CEM entirely, at roots level, is the fact that ...