CEM as a Top Priority This Christmas

Thursday, November 15, 2012 0 No tags Permalink

RedPrarie Corporation has recently completed a survey, which targeted retailers, and the problems these kinds of companies face over the busy holiday period. The run up to Christmas is the most challenging time of the year for most retailers, and often the quality the Customer Experience will drop during this ...

What is a Customer Journey Map?

Wednesday, November 7, 2012 0 No tags Permalink

An increasing number of companies are beginning to take a more customer centric approach to doing business. These companies have become aware of the fact that delivering a better customer experience than competitors can give them a strategic advantage. One of the most valuable tools available for companies which are just ...