Leading global airline selects SandSIV’s Voice of Customer Intelligence Hub

SandSIV has today announced that one of the world’s largest airlines has selected SandSIV’s VOC Hub™ to unify and analyse its entire feedback ecosystem. The carrier joins other major business-to-consumer (B2C) brands in harnessing SandSIV’s next-generation CX platform as a global hub for Voice of Customer (VOC) intelligence. Airlines have access to large amounts of […]

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EY und SandSIV kooperieren bei Dienstleistungen zur Messung der Customer Experience

EY und SandSIV kooperieren bei Dienstleistungen zur Messung der Customer Experience EY baut strategische Beratungs- und Lösungskompetenz im Bereich Voice of the Customer (VOC), Kundendatenanalyse, Digitalstrategie und Customer Experience Management (CXM) aus Ganzheitliche Customer Experience Lösungen mit analytischen Erkenntnissen in Echtzeit basierend auf SandSIV Technologie als Managed Service Unternehmen profitieren zukünftig von messbaren Ergebnissen und […]

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Dynamic, End-to-End Customer Experience Analytics a Reality with EY and SandSIV Partnership

For the first time, clients can correlate Voice of the Customer initiatives to tangible results, convert omnichannel feedback into actionable insight, and create new business processes and rules for the mutual benefits to both customers and company. Zürich, 30 November 2016. SandSIV, the leading European provider of superior enterprise Voice of the Customer (VOC) and […]

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3 Ways Your Company Can Benefit From Analyzing Customer Feedback

by Chris R. Campbell June 29, 2016  Online ratings and satisfaction scores only partially reveal what customers really think. Which raises the question: in the age of Yelp and TripAdvisor, how deeply does your company dive into online reviews and customer feedback? If your answer ranges from “not deep at all” and “we’re just looking […]

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Gartner details top 10 strategic technologies for customer experience

Analyst group looks at the impact of technology on customer experience management NADIA CAMERON (CMO) 25 JANUARY, 2016 13:53 Gartner claims the list of technologies that help improve and support customer experiences is a long and growing one. But that hasn’t stopped the analyst firm from coming up with a top 10 list of CX […]

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