Make omni-channel feedback a part of your daily operations
SandSIV’s Voice of the Customer (VOC) enterprise technologies and services enable world leading organisations to gather superior customer intelligence that directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.
Integrated, end-to-end Customer Experience Management (CXM) Platform
Analyse customers’ cumulative experience across multiple touchpoints, multiple channels, and over time – manage the cross-functional, end-to-end experience that shapes the customer’s view of your business.
“Using the enterprise SaaS solution from SandSIV, organisations are able to receive multi-source and omni-channel input from clients, analyse and categorise the information by issue and sentiment, and take deep dive analysis to uncover root cause or correlations among entities, issues or circumstances.”