Make omni-channel feedback a part of your daily operations
SandSIV’s enterprise Voice of the Customer technologies and services enable world leading organisations to gather superior customer intelligence that directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.
Complete Voice of the Customer Solution
Analyse customers’ cumulative experience across digital and non-digital touch points, multiple channels, and over time – manage the cross-functional, end-to-end experience that shapes the customer’s view of your business.
“Using the enterprise Voice of the Customer SaaS solution from SandSIV, organisations are able to receive multi-source and omni-channel input from clients, analyse and categorize the information by issue and sentiment, and take deep dive analysis to uncover root cause or correlations among entities, issues or circumstances.”